Question 1

How do I submit a work order?

Accepted Answer

To submit a work order to our team for property management in Philadelphia, PA, go to this link: https://buildium.wistia.com/medias/10z4l0unni

80% of property managers deal with maintenance, according to iProperty Manager, and we are part of that number, so we will handle any maintenance requests you have.

Question 2

How do I pay rent?

Accepted Answer

You can pay rent online through our property management system called Buildium. Through that same system you can also submit work orders for maintenance. Sign in on the Tenant Portal.

Question 3

What do I do if I have an emergency?

Accepted Answer

If you have an emergency, call our 24/7 emergency line for property management in Philadelphia, PA at (215) 341-1445.

Question 4

Do you accept pets?

Accepted Answer

Most of our units are pet-friendly. Please reach out to our property management in Philadelphia, PA for the proper documents to register your pet.

Question 5

Do you accept short-term leasing?

Accepted Answer

No, our property management in Philadelphia, PA requires a minimum lease term of 1 year. Contact us today to find out more about our rental and property management services.

Question 6

When and what time is maintenance coming?

Accepted Answer

APM typically completes work orders within 24 hours. Our maintenance team works Monday-Friday 9am-5pm unless a weekend repair is requested or there is an emergency.

Question 7

When will my new apartment be ready for move-in?

Accepted Answer

Apartments will be ready for move-in at noon of the lease start date.

Question 8

When will I get my security deposit back?

Accepted Answer

Security deposits are returned within 30 days of your lease end date.

Question 9

Do you do property management?

Accepted Answer

Yes! We manage properties in Philadelphia and in South Jersey! Whether you have Single-family/Multi-unit Apartment buildings or Commercial buildings, APM has you covered!

Question 10

Do I need renters insurance?

Accepted Answer

Yes, renters insurance is required. While APM provides a variety of insurance coverage options, you are not obligated to purchase renters insurance through our company. You're free to choose the provider that best suits your needs.

Question 11

Does the lease have to be a one year term? Can it be shorter/longer?

Accepted Answer

Lease length is flexible! Discuss with our management office for more information.

Question 12

How flexible is the move in date?

Accepted Answer

Lease start date is flexible! Contact our management office for more information.

Question 13

Is my credit score a factor in the decision process?

Accepted Answer

We use a collective algorithm taking into account income, credit, and renters history.

Question 14

This is my first rental, will that affect my chances of being approved?

Accepted Answer

While it may influence your application score, rental history is not pivotal to being approved.

Question 15

What if I have to break my lease early, can I do that?

Accepted Answer

Lease break conditions are discussed during lease signing - please contact the management office for more information.

Question 16

Can I add a person to my lease?

Accepted Answer

Yes, adding an authorized occupant is allowed. Sub leasing is not allowed.

Question 17

Is the security deposit refundable?

Accepted Answer

Your security deposit is fully refundable assuming there was no violation in lease terms.

Question 18

How much is the application fee?

Accepted Answer

Application fee is $50 which is due along with security deposit.

FAQs